OPERATIONAL IMPROVEMENT

Continuous operational improvement in today’s environment is not a luxury, but a requirement. Our consultants help organizations streamline operations and effectively use available resources.

Process Design
Our consultants have the industry and functional experience to assist client with the reengineering and optimization of processes for both efficiency and effectiveness.

Workflow Automation
Today’s technology allows for the automation of routine and complex tasks and the flow of information to improve operations.

Robotics
Robotic process automation allows organizations to incorporate decision logic into automation. It simplifies development of applications and tightly connects technology with the business process it supports.

Decisioning
Using data and analytics to provide “next best action” is crucial for optimizing customer experience and improving lifetime customer value.

Omni-channel Management
In today’s digital world, clients must recognize the need to interact with their customers in a seamless fashion across any device and at any time. 

Customer Experience
CXForward is a ProCom subsidiary focused on helping clients maximize their use of the Pegasytems platform with customer contact optimization, business process automation and decisioning solutions.