Melissa Reser leads service delivery activities for ProCom Consulting, with an emphasis on communications industry clients. Her expertise lies in working with wireless, wireline, and video industries for national and international clients.

Melissa Reser has led some of the largest and most complicated billing and CRM systems integration and conversion initiatives for communications service providers in the Americas and Europe. Her clients have included AT&T, Sprint, U.S. Cellular, CenturyLink, Cable & Wireless and Liberty Global. Prior to joining ProCom, Melissa held various positions at Ernst & Young and Amdocs, including senior consulting partner responsible for all North American client work, global lead of Prime System Integrator Services, and global practice lead for consulting methodologies.