CHALLENGE

States wrestle with how to reduce caseload, improve services, and expedite processes across child welfare investigations, family services, and adoption and reunification. Business process improvements, coupled with cost-effective technology can help workers be more effective in serving children and families.

SOLUTION

Our teams helped several states with process improvements, technology assessment, technology architecture, and system design.

RESULTS

Our teams improved the presentation of information to the caseworker, streamlined the processes, improved access to useful data, and implemented modular components to deliver new functionality in manageable agile sprints.