Melissa Reser
Senior Vice President, Communications Client Services
Melissa leads service delivery activities for the Communications Group, with an emphasis on large, complex transformation programs.
Melissa has over 25 years of experience with national and international wireless, wireline, and video sector clients. She has led some of the largest and most complicated billing and CRM systems integration and conversion initiatives in both the Americas and Europe. Her clients have included AT&T, T-Mobile, Sprint, U.S. Cellular, CenturyLink, Cable & Wireless, and Liberty Global.
Before joining ProCom Consulting, Melissa held various leadership positions at EY and Amdocs, including as a senior consulting partner responsible for all North American client work, global lead of Prime System Integrator Services, and global practice lead for consulting methodologies.
Melissa holds a BBA in accounting, a BBA in business analysis, and an MS in business computer science from Texas A&M University. Melissa is a certified Project Management Professional, a member of the Project Management Institute, and a member of the women executive leadership forum Chief.
“I have built a reputation for turning around at-risk programs for communications service providers and delivering on complex initiatives.”