Our consultants have the industry and functional experience to assist clients with the optimization of processes for both efficiency and effectiveness.
Today’s technology allows for the automation of routine and complex tasks and the flow of information to improve operations.
Robotic process automation allows organizations to incorporate decision logic into automation. It simplifies development of applications and tightly connects technology with the business process it supports.
Using data and analytics to provide “next best action” is crucial for optimizing customer experience and improving lifetime customer value.
In today’s digital world, clients must recognize the need to interact with their customers in a seamless fashion across any device and at any time.
CXForward is a ProCom subsidiary focused on helping clients maximize their use of the Pegasytems platform with customer contact optimization, business process automation and decisioning solutions.