Begun in 1999 by former executives of industry recognized firms, ProCom Consulting has a team of over 200 experienced professionals that have worked for a variety of communications service providers, electric and gas providers, state and local government organizations, consulting firms and vendors. The company’s leadership team consists of executives with deep experience and long track records in the communications, utilities and state government sectors.
Curtis Mills – Chief Executive Officer
Curtis Mills leads ProCom Consulting’s strategy, business operations, client work, service offering development, and market leadership activities. He also serves in program management and quality assurance roles on client projects. A widely respected expert in the communications and utilities industries, Curtis began his career with Accenture. There he spent several years at electric and natural gas clients before becoming one of the first executives in the firm to focus on billing and operations support systems for the telecommunications industry. For over 30 years, Curtis has helped communications service providers and utilities improve their mission-critical customer, billing and operations support processes and systems, with a focus on post-merger integration. He has worked with many large and small communications companies in the wireline, wireless, Internet services, cable and long-distance sectors. Clients have included SBC/AT&T, Frontier Communications, Qwest, CenturyLink, Windstream, Verizon, and Amdocs, among others. He has also worked with both regulated and deregulated gas, electric and renewable energy companies such as Southern Company, Direct Energy, Excel Energy, Carolina Power & Light, TXU Energy, and SouthStar Energy.
Curtis is often called upon for his deep expertise, including providing testimony for regulatory bodies; providing subject matter expertise for software vendors serving these industries; reviewing and negotiating outsourcing agreements on behalf of clients; conducting due diligence reviews for clients considering acquisitions; and conducting workflow reviews to identify productivity improvements. He earned both his BBA in finance and MBA in information systems from the University of Georgia.
Randall (Randy) Willis – Executive Vice President, Client Service Delivery
Randall (Randy) Willis leads ProCom Consulting’s client service operations, solution center delivery, product development, outsourcing and integration services. He is especially involved in state government and communications client service activity. Prior to joining ProCom Consulting, Randy held a variety of leadership positions at Accenture over the course of 31 years. He led some of the firm’s largest and most complex billing, CRM business and systems integration initiatives for state government and communications service providers around the world, including five years as Accenture’s CRM and billing lead in Europe, the Middle East and Africa (EMEAI). Upon returning to the US, he shared executive sponsor responsibilities for Accenture’s then-largest outsourcing contract with BellSouth/AT&T. While a partner and Senior Executive, his roles included coordinating Delivery Excellence for the US Government practice; participating as lead negotiator for mega-complex outsourcing arrangements; leading Accenture’s Quality Assurance Program; serving as the initial lead for Accenture’s US Eastern Region outsourcing portfolio; and serving as the outsourcing practice lead for Canada.
Randy is a member of the Oglala Lakota (Sioux) nation and developed the concept of near-shore indigenous technology delivery centers. He founded Cayuse Technologies, LLC, an American Indian technology delivery center located in Oregon; and Indigena Solutions, LLP, a First Nations technology delivery center in British Columbia. He also founded the Accenture American Indian Scholarship Program and was the executive sponsor for Accenture’s American Indian diversity group for nearly two decades. Randy has chaired the Smithsonian’s National Museum of the American Indian (NMAI) Board of Trustees and the NMAI’s National Council. He was awarded the inaugural NMAI Award for Business in 2014 and is currently on the Board of the NMAI New York museum. He is also the Chairman of NMAI’s portion of the Smithsonian’s $1.5B capital campaign. He holds a BS in business administration, with concentrations in management and operations, from Oregon State University and an MBA, with concentrations in marketing and MIS, from the University of Washington.
Chad Terry – Chief Financial Officer
Chad Terry, a certified public accountant, leads ProCom Consulting’s financial planning, accounting and risk management functions, along with some areas of business operations. Chad has over 20 years of experience in finance on both the public accounting and industry sides. Chad has held CFO positions at numerous technology companies, where he managed financial operations, led banking relationships, secured venture capital financing, and guided the companies to increased revenue and profit. These companies include Aptys Solutions, Accelarad, Pursuant Health, Jack Henry & Associates, and Goldleaf Financial Solutions. As CFO of Alogent Corporation, a provider of deposit automation and image based transaction processing solutions, Chad helped lead a financial turnaround of the company and facilitate a successful acquisition. He has also been an advisor to various other technology and real estate companies.
Prior to his roles as CFO, Chad was a senior internal auditor with BellSouth/AT&T, where he led several projects to increase operational efficiency and improve revenue assurance. He started his career in public accounting, working as an audit manager for several years with Faucett, Taylor and Associates. He performed financial statement audits and consulted for companies in a variety of industries, including real estate, technology, manufacturing and capital management. Chad received his MBA from the University of Georgia and his BBA in accounting from Kennesaw State University. He also holds an AAS in general business from Dalton College.
Martha Tuthill – Executive Vice President, Client Service Delivery
Martha Tuthill leads ProCom Consulting’s client development and client service activity, with an emphasis on the state government sector. Prior to joining ProCom Consulting, Martha spent over 30 years with Accenture, where she was a senior managing partner in various leadership positions focused on the development and delivery of information systems and on process improvement for Fortune 500 companies and the government sector. One of those roles included chief operating officer for the Communications and High-Tech business unit, the second largest division at Accenture. Running the day-to-day operations of this multi-billion consulting and outsourcing practice, she was responsible for sales and pricing of client work, new product line investments, and quality, financial and human resources processes.
During her tenure at Accenture, Martha also served as a human performance partner focused on utilities. She worked with over 20 Energy clients around the globe to shorten the learning curve for employees to adopt new technology solutions. Another role included managing aspects of Accenture’s outsourcing business and Health and Public Service Technology unit. At one point she managed 2,000 people in the largest outsourcing contract in Accenture’s history. She has also consulted to state government agencies on streamlining their operations, motivating their people, and improving results. This has included extensive work across child welfare and human services agencies to identify and deliver dramatic people, process, and technology improvements. Martha holds a BA in Computer Science and Economics from the College of William and Mary in Virginia.
Steve Edwards – Executive Vice President, Client Service Delivery
Steve Edwards leads ProCom Consulting’s Sales & Service Assurance group, which includes sales, marketing (brand and market positioning), offering development and client service quality assurance. Steve joined ProCom Consulting with over 33 years of experience with Accenture, where he was a Managing Director/Partner. He held a variety of leadership positions focused on management consulting and the development and delivery of large, complex information systems programs and outsourcing services, working primarily with Fortune 500 companies in the communications, cable and high-tech industries and the government sector. For example, Steve worked with BellSouth to launch its broadband/DSL capabilities and then led a team of 200+ people responsible for the application development and outsourcing support of the broadband application portfolio for BellSouth.net. Steve also led a variety of system integration and conversion engagements for billing and CRM implementations and served as interim CIO for two clients.
During his last 10 years with Accenture, Steve worked in the Strategic Sales organization, helping clients with large-scale business transformation and outsourcing programs, leading complex sales pursuits, and structuring innovative, value-based business arrangements. As the North American Central Region Sales Lead for Accenture’s Communications business unit, he led account team efforts to deliver value and reduce operational costs across a wide range of functional areas including CRM, order management, finance, supply chain, network operations and IT management. Steve holds a BS in Finance with concentrations in management and operations from the University of Illinois.
Mark McKeehan – Executive Vice President, Client Service Delivery
Mark McKeehan leads ProCom Consuting’s activities in the communications sector. With over 30 years of experience, Mark was previously a managing director at Brand Velocity and spent seven years at Amdocs, where he was responsible for growing the company’s North American communications consulting business. His group led companies through transformations of their most critical systems. This involved all aspects of complex programs, including creating and implementing business processes and organizational structures while leading change. His most recent role at Amdocs was VP, Global Operations and Planning, in a division of over 2,400 employees. At Ernst & Young, Mark established the firm’s Latin American communications and financial services practices. He also served as an engagement partner, implementing customer care, billing and trouble management systems for major communications companies. Following the merger with Capgemini, Mark served as COO for Capgemini’s North American communications division and VP, Director of Operations, for all of Capgemini’s North American business.
Prior to Ernst & Young, Mark spent nine years at BellSouth/AT&T focusing on areas ranging from international startups to marketing within the mobile division. Mark’s consulting activities have spanned functional areas such as customer management, billing, marketing, and operations, with a specialty in process improvement and change management. Mark holds a BS in quantitative management from the University of Florida and an MBA, with concentrations in finance and organizational development, from Indiana University.
Client Delivery Executives
Jeff Beck – Sr. Director, Salesforce.com Practice Lead
Jeff Beck leads ProCom Consulting’s Salesforce.com Practice. Jeff joined ProCom Consulting with over 17 years of experience in Product Management, Consulting, and delivering Salesforce.com solutions, both large and small. He has worked for multiple Salesforce.com Partners on an array of projects. In 2012, Jeff was a co-founder of Velocity Motorsports, a supercar driving experience. Jeff has also held multiple leadership positions in early to mid-stage companies, including VP of Product Management for Vendormate, an INC 500 Fastest Growing company.
During his time at Vendormate, Jeff was responsible for the overall direction of their web-based credentialing software. He was also responsible for Vendormate’s CRM strategy, utilizing Salesforce.com to support over 2,000 hospitals and over 100,000 vendors supplying goods and services to those facilities. In 7 years, the company grew to over 150 employees and over $250 Million in realized return to investors. Through this, Jeff experienced the power of the Salesforce.com platform and its role in driving enterprise value. His passion is working with organizations to develop and implement their CRM strategy. Jeff holds a BA in Economics from the University of Georgia.
Dipti Desai – Senior Vice President, Client Service Delivery
Dipti Desai manages complex business and technology transformation programs for ProCom Consulting clients. With over 25 years of IT consulting experience in the communications and government sectors, Dipti specializes in ensuring that complex technology initiatives will deliver expected business outcomes. Prior to joining ProCom Consulting, Dipti created and led Amdocs Consulting’s Global Practice for Prime Systems Integration Services, which focused on large-scale, multi-vendor, multi-stream transformation programs at clients. During her seven years at Amdocs and previous nine years at Accenture, she specialized in complex system conversions for communications companies, particularly those involving acquisition and consolidation efforts across a variety of business functions. Her roles ranged from strategy development, overall approach planning and methodology to program management office oversight, implementation management, and testing. She was often responsible for conversion timelines, dependency management and risk management, coordinating numerous stakeholders. She also led efforts to redefine business processes, identify cost-saving opportunities and offer new product bundles. Her clients have included T-Mobile, AT&T, U.S. Cellular and Vodaphone, among others.
Prior to Accenture, Dipti led systems development activity for the Louisiana Workers Compensation Program, the state’s largest workers’ compensation insurance carrier. She also worked on various systems for the US Naval Reserve and the Washington Area Transit Authority Systems while at Engineering and Management Associates. At Shell Oil Company, she provided support for manufacturing systems. Dipti holds a BS in Computer Science from Nicholls State University.
David Fritz – Senior Vice President, Client Service Delivery
Dave Fritz leads service delivery activities for ProCom Consulting clients. Dave has spent over 20 years in senior operating roles in the communications and banking sectors. Before joining ProCom Consulting, he was a client industry executive with EDS (now HP). Prior to that, he was Senior Vice President, IT, at Windstream Communications, where managed all aspects of the IT organization, over 400 people and an operating budget in excess of $80 million. He also played a key role in the separation of assets from Alltel and simultaneous merger with Valor Communications, while creating an entirely new IT organization. Prior to that, he was Alltel Communications’ Vice President of IT, with a staff of over 500 and a $50 million budget. He oversaw application support, application enhancement, project management, and external management functions for the IT organization. At Systematics (now Fidelity National Financial), he held a variety of positions in sales, marketing and IT before becoming the vice president responsible for its wireless service bureau.
Dave began his career in the United Banks system. He became Vice President and Cashier responsible for bank operations and IT at the lead bank in the holding company and provided guidance to operations leaders in the other banks. He was involved in consolidating multiple individual banks within the holding company into one bank, creating a branch bank structure. Dave holds a BA in business administration from Gustavus Adolphus College.
Melissa Reser – Senior Vice President, Client Service Delivery
Melissa Reser leads service delivery activities for ProCom Consulting, with an emphasis on communications industry clients. With more than 25 years of communications industry experience, Melissa is a respected leader of large, mission-critical systems and is known for turning around at-risk programs and delivering on complex initiatives. She has led some of the largest and most complicated billing and CRM systems integration and conversion initiatives for communications service providers in the Americas and Europe. Her clients have included AT&T, Sprint, U.S. Cellular, CenturyLink, Cable & Wireless and Liberty Global, among others. Prior to joining ProCom, Melissa was the managing director of a boutique communications consultancy and held various positions at Amdocs, including senior consulting partner responsible for all North American client work, global lead of Prime System Integrator Services, and global practice lead for consulting methodologies. While there she led a $500 million transformation program at U.S. Cellular resulting in the modernization of billing, customer care and operations support and enabling the rollout of competitive offerings. She oversaw the AT&T Wireless billing consolidation of 26M former BellSouth subscribers and the billing consolidation of 34M subscribers for the Sprint/Nextel merger.
Melissa began her career at Ernst & Young (Cap Gemini), where she managed software selection and implementation projects for clients in a variety of sectors. Melissa holds a BBA in accounting, a BBA in business analysis, and an MS in Business Computer Science from Texas A&M University. Melissa is a certified Project Management Professional and member of the Project Management Institute.
Ardeth Smith – Senior Vice President, Client Service Delivery
Ardeth Smith leads service delivery activities for ProCom Consulting clients. With over 20 years of communications industry experience, he runs program and project management initiatives on behalf of CFOs and CIOs responsible for complex, high-risk systems initiatives, with a particular emphasis on process and system consolidations and conversions. Having spent his career serving large and mid-sized communications companies, Ardeth is experienced in the implementation and conversion of customer care, billing, and operations support systems. He has been involved in all phases of the systems development life cycle and has managed programs in excess of 500 people. Among his many projects was Frontier Communications’ acquisition and integration of 4.8 million customers from Verizon. He led the program management office for all IT aspects of the acquisition and the development and implementation of a new order entry system.
Earlier in his career, Ardeth was Director, Consulting Services, at CGI-AMS and a senior manager at BearingPoint. He has also held positions with Coopers and Lybrand’s consulting division and the EDS CIS system implementation group. He earned both his BS in business administration in decision science and computers (magna cum laude) and his MBA in international business from Rider College. He has also attended executive education programs at the Wharton School at the University of Pennsylvania. He holds a master’s certificate in project management from George Washington University and is a member of the Project Management Institute.
David Stich – Senior Vice President, Client Service Delivery
David Stich plays a leading role in ProCom Consulting’s state government practice and works closely with state government clients to improve their processes and information systems. Prior to joining ProCom Consulting, David held a variety of positions during his 21 years with Accenture, where his emphasis was delivery center management. He served public sector clients at the federal and state level, as well with those in private industry. For example, he led the program management office (PMO), testing, and end-user training for the California Child Support Automation System, an initiative that transitioned over 50 county and regional child support agencies to a new, single statewide system. He led PMO functions for the California Statewide Automated Welfare System, which also consolidated dozens of agency support systems. While managing the Accenture Federal Delivery Center, his 1,200 team members supported many federal agencies and other organizations operating under strict federal compliance guidelines.
David was an integral part of the Accenture and Cayuse Technologies startup team, which pioneered the concept of near-shore indigenous technology delivery on a rural Native American Indian reservation. He helped grow the organization from a team of 20 to over 400. Serving as Center Director, he oversaw all projects. This included a broad range of technology and business process outsourcing services for clients such as AT&T, Microsoft, and various state and federal agencies. David holds a BS in financial management from California State University at Chico.