Offerings

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We focus on the Communications, State & Local Government and Utilities industries and have tailored our service offerings for the unique challenges of each. ProCom Consulting also has a cross industry technology based solution offering built around the Salesforce.com platform. We work with new and existing Salesforce.com customers to maximize the potential of their investment in the platform.

Communications & Cable

Our service offerings are focused on helping clients throughout the entire customer care, billing and operations support value chain. They include these core areas:

data-migration-conversion

  • Data Clean-up
  • Data Mapping
  • Conversion Testing/Mock Conversions
  • Conversion Tools Execution
  • Monitoring & Support
  • Post-Conversion Review & Verification tools
  • Application development and system integration between source and target platforms
testing

  • Comprehensive Traditional Testing
    • Unit/Chain/String Testing
    • System and Integration Testing
    • Performance Testing – Online Stress and Batch Load – with and without automation
    • User Acceptance Testing
    • Conversion Testing
  • Agile Sprint Testing
  • Test Automation – Reusable artifacts and processes
  • Automated Comparator Tools for high volume data conversion testing
  • Comprehensive Test Case/Scenario Library
accountable-program-mgmtComprehensive PMO processes, methods tools, scorecards and quick-start kit for:

  • Project Management
  • Demand Management
  • Governance
  • Value Management
  • Program Delivery
  • Stakeholder and People Management
  • Financial & Resource Management
  • Quality Assurance
system-integration

  • End-to-End Systems Development Life Cycle expertise
  • Integrated methods, processes and tools for both waterfall and Agile
  • Flexible, experienced workforce to deliver entire projects or compliment client teams with special skills.

application-management-outsourcing

  • Cost effective, right-sized and appropriately skilled managed service
  • Optimize application portfolio with client driven service levels
  • Application Maintenance / Break-fix
  • Release Management
  • Minor / Minor Enhancements
  • Software Upgrades
extracting-value

  • Predictive analytics and insights to improve business performance
  • Extracting value and information from legacy systems
  • Architecture strategy, design and implementation
  • Data migration management
service-help-desk

  • Cost effective, right-sized and appropriately skilled managed service
  • Focus on business outcomes with client driven service levels
  • Level 1, 1.5, 2 & 3 Support
  • Eyes-on-glass monitoring & support
  • Remote delivery from ProCom’s Onshore Technology Delivery Center
business-process-outsourcing

  • Cost effective, right-sized and appropriately skilled managed service
  • Focus on business outcomes with client driven service levels
  • Onsite core team with remote delivery from ProCom’s Onshore Technology Delivery Center

State & Local Government

agency-transformation

  • People, process, and technology improvements
  • Help agencies improve outcomes and reduce costs
  • Program and IT Diagnostic studies
  • Cost/Benefit analysis
  • Implementation of proposed changes
program-mgmtComprehensive PMO processes including:

  • Project Management
  • Governance
  • Vendor Management
  • Program Delivery
  • Stakeholder Communication
  • Financial & Resource Management
  • Issue & Risk Management
  • Quality Assurance
it-planning

  • Business case development for future projects
  • Legislative funding support
  • Strategic planning for technology
  • Market research on IT offerings and vendor capabilities
procurement-vendor

  • Managing RFI/RFQ/RFP proposal processes
  • Assisting agencies manage large vendors for better project results

system-integration

  • End-to-End Systems Development Life Cycle expertise
  • Integrated methods, processes and tools for both waterfall and Agile
  • Flexible workforce to deliver entire projects or peak resources for niche needs
testing

  • Comprehensive Traditional Testing
    • Unit/Chain/String Testing
    • System and Integration Testing
    • Performance Testing – Online Stress and Batch Load – with and without automation
    • User Acceptance Testing
    • Conversion Testing
  • Agile Sprint Testing
  • Test Automation – Reusable artifacts and processes
  • Automated Comparator Tools for high volume data conversion testing
  • Comprehensive Test Case/Scenario Library
extracting-value

  • Detection of waste, fraud, and abuse
  • Predictive analytics and insights to improve program performance
  • Extracting value and information from legacy system
  • Architecture strategy, design & implementation
  • Data Migration Management
 

Utilities

data-migration-conversion

  • Data Clean-up
  • Data Mapping
  • Conversion Testing/Mock Conversions
  • Conversion Tools Execution
  • Monitoring & Support
  • Post-Conversion Review & Verification tools
  • Application development and system integration between source and target platforms
testing

  • Comprehensive Traditional Testing
    • Unit/Chain/String Testing
    • System and Integration Testing
    • Performance Testing – Online Stress and Batch Load – with and without automation
    • User Acceptance Testing
    • Conversion Testing
  • Agile Sprint Testing
  • Test Automation – Reusable artifacts and processes
  • Automated Comparator Tools for high volume data conversion testing
  • Comprehensive Test Case/Scenario Library
accountable-program-mgmtComprehensive PMO processes, methods tools, scorecards and quick-start kit for:

  • Project Management
  • Demand Management
  • Governance
  • Value Management
  • Program Delivery
  • Stakeholder and People Management
  • Financial & Resource Management
  • Quality Assurance
system-integration

  • End-to-End Systems Development Life Cycle expertise
  • Integrated methods, processes and tools for both waterfall and Agile
  • Flexible, experienced workforce to deliver entire projects or compliment client teams with special skills.

Salesforce.com

Common Challenges

  • Initial implementation work is disruptive or expensive and does not provide a path to serve ongoing needs.
  • Organizations fail to realize the full benefits of the platform. User adaption, automation, and data integrity issues compromise desired benefits.
  • Ongoing platform support is typically overlooked and/or underfunded.

Our Approach

A successful Salesforce.com strategy is evolutionary, not revolutionary. We partner with you to understand your corporate goals and work with you to plan and execute a CRM strategy that evolves with your business needs. Our team of Consultants want to do more than deliver a successful project and move on. Using a combination of our onsite core team and remote delivery from ProCom’s Onshore Technology Delivery Center, we take a proactive, cost effective approach to enabling our clients to optimize the value of their Salesforce.com platform.

Service Offering

Project Based Consulting Services

  • New Salesforce.com Customer Configuration and Implementation
  • Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud
  • Custom Development
  • Testing
  • Training
  • Data Migration
  • Integration
  • Reporting & Analytics
Managed Services

  • Partner with ProCom Consulting for CRM strategy development and execution
  • Ongoing Maintenance and Administration
  • Dedicated Solution Architect, coupled with Admins and Development services for use at client’s discretion
  • Blended rate gives the client access to the right types of resources needed to take on new initiatives, or rethink existing ones
  • Structured
  • Lower cost alternative to hiring full time

On-Shore Delivery Center

ProCom Consulting has a strategic relationship with Cayuse Technologies, LLC. Cayuse is a certified minority (American Indian) business, wholly owned by the Confederated Tribes of the Umatilla Indian Reservation in Pendleton, Oregon. ProCom teams with Cayuse to broaden our capabilities and ability to scale to meet client demand. Cayuse is an on-shore facility for our Centers of Excellence (described below) and provides a diverse employee base that is important to us and our clients, especially when considering a U.S.-based alternative to low-cost, offshore services.

Client Benefits from our on-shore Delivery Center include:

  • Seamless delivery, managed by ProCom – coordinated delivery between on-site client teams and remote delivery teams.
  • On-shore teams with exceptional technical and English language skills at low cost.
  • Command Center Operations, Methods, Tools and Expert Capabilities.
  • High quality delivery from a secured location with industry certifications.

ProCom’s Centers of Excellence

Testing

The ProCom Testing Center of Excellence:

  • Reduces Risk and Uncertainty
  • Reduces Development Costs
  • Improves Release Schedules
  • Enables New Business Models and Services
  • Drives Quality Throughout the Application Development Process

Conversion

The ProCom Data Migration & Conversion Center of Excellence:

  • Reduces Risk and Uncertainty
  • Reduces Transition Costs
  • Improves Migration Schedules
  • Enables New Business Models and Services
  • Drives Quality Throughout the Data Migration/Conversion Process

Program Management

The ProCom Program Management Center of Excellence:

  • Predictable Schedule & Cost
  • Defined cost for a defined capability
  • Flexible structure
  • Skills to scale as program requires

Ownership of deliverables and accountability for outcomes

  • Own the responsibility to deliver outcomes
  • Drive quality throughout the program

Early detection and rapid response for emerging issues and risks

  • Embrace robust PMO processes
  • Provide subject matter experts (SMEs) to mitigate issues and risks
  • Provide rapid surge capacity to resolve issues

State of the Art Secured Facility

  • On-shore, rural, delivery center
  • 20-40% less cost than USA urban areas
  • State of the art, secured facility, secret credentials for US Government, multiple industry certifications
  • Secured work space and facilities provided and maintained by Cayuse Technologies
  • Core delivery capabilities managed and delivered by ProCom in conjunction with Cayuse Technologies personnel

Certifications and Compliance

  • Certified as a Minority Business Enterprise by the National Minority Supplier Development Council, the California Public Utilities Commission and the State of Oregon
  • Certified as a HUBZone Enterprise by the Small Business Administration
  • Certified as a Disadvantaged Business Enterprise by the State of Oregon
  • Federal Government secret clearance
  • CMMI Level III certified
  • ISO 27001 compliant
  • Payment Card Industry (PCI) compliant
  • The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment.
  • Health Insurance Portability and Accountability Act (HIPAA) compliant
  • Process controls that ensure the confidentiality and security of protected health information.
  • Demonstrates security status according to internationally accepted criteria
  • International Traffic in Arms Regulations (ITAR) registered
  • Exports of any defense article or technical data to a foreign person require a license from DDTC
  • SAM – System for Award Management
facility